The work-family conflict and its implications in the tourism sector from a gender perspective

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BETZABETH DAFNE MORALES
MONICA PÉREZ SÁNCHEZ
MÓNICA ISABEL MEJÍA ROCHA

Abstract

In recent years, significant interest has emerged in analyzing the conflict between family and work life, as well as the factors that influence it and its effects. This interest arises with the increase in families in which both members of the central couple are working, which affects the time they spend together, not only with each other, but also with their children and family in general. In line with the above, an investigation was carried out in Guanajuato Capital, specifically in the Tourism Sector, focused on the hotel industry that operates 24 hours a day. A quantitative methodology was used that included questionnaires validated through factor analysis and reliability with Cronbach's alpha that were applied to employees of various hotels in the city, specifically boutique establishments, as well as 4 or 5 star hotels, with a comparative gender analysis with the results obtained, to finally generate strategies that contribute to reducing or negotiating the factors that generate the conflict, analyzing the implications it has on other variables. The research had a correlational scope, seeking to determine the relationship between work-family conflict and the gender of the workers. The data were analyzed with statistical software, revealing that work-family conflict affects men and women equally, regardless of their educational level. However, it was found that the educational level is related to the position held and that the majority of the occupants of the highest position, general management, are men.


Keywords: Tourism; Work-family conflict; Gender; Guanajuato; Hospitality

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How to Cite
MORALES, B. D., PÉREZ SÁNCHEZ, M., & MEJÍA ROCHA, M. I. (2025). The work-family conflict and its implications in the tourism sector from a gender perspective. INTERNATIONAL JOURNAL OF TOURISM, BUSINESS AND TERRITORY, 9(1), 55–76. Retrieved from https://journals.uco.es/riturem/article/view/17742
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Author Biographies

BETZABETH DAFNE MORALES, University of Guanajato, Mexico.

PhD in Administration and Organizational Studies from La Salle Bajío University, with a Master's degree in Personnel Management and a Bachelor's degree in Tourism Resource Management from the University of Guanajuato. She has worked in the private sector in hospitality and human resource management and in the government tourism sector at the Secretariat of Tourism of the State of Guanajuato. Currently, she is the Coordinator of the Master's in Strategic Human Capital Management and a full-time Professor andResearcher at the University of Guanajuato. 

MONICA PÉREZ SÁNCHEZ, University of Guanajato, Mexico.

PhD in Marketing from the University of Valencia, where she achieved the highest grade: “Outstanding Cum Laude” and “International Mention”. Specialization in Human Resources Management from Fairfax Community College and a Bachelor's degree in Tourism Resource Management from the University of Guanajuato, Mexico.

MÓNICA ISABEL MEJÍA ROCHA, University of Guanajato, Mexico.

PRODEP Profile and Member of the National System of Researchers Level I. Member of the CA CA-187 Tourism, Management, and Development. Tenured Research Professor